Account and channels: [where it applies]. Public rules and location: [accessible link]. Permitted participation: [questions, criticism and disagreement that follow the rules]. Conduct requiring action: [categories and specific examples]. For each category: [permitted action, reason and authorizing role]. Personal information: [how to reduce exposure and the support channel]. Escalation: [situation, owner and internal contact]. Coverage and first response: [real hours, target and backup]. Urgent incidents: [separate procedure and owner]. Log: [comment reference, date, reason, action and open question; no unnecessary data]. Decision review: [channel and owner]. Version and date: [who maintains these rules].