# Meta business portfolio invitation not received: what to check By HeyMark · Updated November 9, 2026 You invited someone to your Meta business portfolio, or someone invited you to manage a client’s social accounts, and the invitation doesn’t arrive or can’t be accepted. Each side has its own checks. Here is what the sender reviews first (permissions, email and approvals), then what the recipient does to accept with the right account. ## Check that you have full control of the portfolio You need **full control of the business portfolio** to invite people, according to [Meta’s help on adding people](https://www.facebook.com/business/help/2169003770027706?locale=en_US). Open **Settings** for the portfolio in Meta Business Suite and look for **People** in the left menu. If it’s missing, you may not have full control: ask someone who does to send the invitation. Access to a Facebook Page doesn’t give you full control of the portfolio. If you only need to give someone access to a Page, see [how to give or remove Facebook Page access](https://heymark.ai/en/solutions/give-remove-facebook-page-access/). ## Check the email and blockers before sending it again If you’re the sender, work through the troubleshooting in that same help article: - Open **Settings > Business info**, scroll down and look for a request to confirm **your own email address**. If one appears, follow the instructions. - Confirm the email the person uses for their Facebook account. The invitation address must match that account. - If another person with full control needs to approve your request to add someone, ask them to do it in **Settings > Requests**. - Check that neither account is disabled or restricted. If the notice concerns an ad account, see [how to request a restriction review](https://heymark.ai/en/solutions/meta-ad-account-restricted/). - If your organization migrated to managed Meta accounts, invitations may only be sent to those accounts. The organization’s administrator can change this in **Security** in Organization Manager. That migration isn’t available to every organization yet. With those points checked, prepare the invitation: 1. Go to **Settings > People** and click **Invite people**. 2. Enter the email that matches the person’s Facebook account. If they have a managed Meta account with your organization, you can search for and select it. Click **Next**. 3. Choose their business portfolio permissions and click **Next**. 4. Choose the assets and their permissions, then click **Invite**. The person still needs to accept it. ## Accept the invitation with the right account If you’re the recipient, look for the invitation in the mailbox you agreed on with the sender, including spam or junk folders. If it isn’t there, ask the sender to go through the checks above on their side. You need a Facebook, Instagram or managed Meta account. If your organization created a managed account for you, you may need to use it. According to [Meta’s help on accepting an invitation](https://www.facebook.com/business/help/351956468742349?locale=en_US): 1. Open the invitation email and click **Log in to accept invitation**. 2. Click **Log in with Facebook** or **Log in with Instagram**. For a managed account, use **Account managed by an organization? Log in**. 3. With Facebook or Instagram, enter your first and last name as you want them to appear. With a managed account, confirm your name and email. Click **Continue**. 4. Review the information about the portfolio and its assets. If you don’t know the business that invited you, click **Decline the invitation**. If you recognize it, click **Continue** and review what you’re agreeing to. 5. Click **Accept invitation**. You’ll land on the Meta Business Suite home page. ## If you accepted but don’t see what you expected If you join several portfolios with different identities, for example one with Facebook and another with Instagram, Meta creates a separate profile for each identity. Switch to the right one with the profile switcher at the top right of the Business Suite home page. Ask the sender to check which assets and permissions they assigned to you. If a partner, such as an agency, shared that asset with their organization, they can only give you permissions within what the partner granted. To assign you an Instagram account, the sender must be logged into it through **Settings > Instagram accounts**. Meta notes that after you join a portfolio, it can take a few days before all features become available to you. If something is still missing when you first log in, it may be part of that window. ## Frequently asked questions ### What information about me becomes visible when I join? Your name, work email address and assigned assets will be visible to people with full control of the portfolio and people with full control of your assigned assets. ### What access does a new person receive by default? Meta says people receive basic access by default when added to a portfolio. It recommends assigning only the level of access they need for their work. ### Is inviting a person the same as adding an agency as a partner? These are separate procedures. This page covers individual invitations; Meta provides a specific process for adding partners to a business portfolio. ## See it on your own accounts. Connect Instagram, TikTok, Facebook, LinkedIn or YouTube and use HeyMark free for 7 days. Mark answers in your voice, and you approve what goes out. [Start free](https://app.heymark.ai) · [See pricing](https://heymark.ai/en/pricing/) ## Developer and agent resources - [HeyMark MCP documentation](https://heymark.ai/en/mcp/) - [llms.txt](https://heymark.ai/llms.txt) - [Full site content for language models](https://heymark.ai/llms-full.txt) - MCP protocol endpoint: `POST https://mcp.heymark.ai` - OAuth protected-resource metadata: [/.well-known/oauth-protected-resource](https://mcp.heymark.ai/.well-known/oauth-protected-resource) - MCP server card: [/server-card](https://mcp.heymark.ai/server-card)