# Pinterest emails not arriving: check delivery and notifications

By HeyMark · Updated November 5, 2026

If you are waiting for a Pinterest email and cannot find it, first check whether it went to the wrong folder or your preferences turned it off. Check the linked address and the email types you have enabled; Pinterest also stops sending when messages are marked as spam or bounce.

## Check your inbox and account email

1. Search your **Spam** or **Junk** folder. Pinterest recommends checking these folders first.
2. If you can sign in, open **Settings & Support** from the bottom-left menu for a personal account, or **Settings** from the top-right menu for a business account. Under **Account management**, check **Email** and look in that inbox. [Pinterest’s guide to finding your email](https://help.pinterest.com/en/article/manage-your-email-address) explains both routes. If you cannot sign in or have lost access to that inbox, follow the email login help linked from that article before trying to change preferences.
3. If the email is not there, check your email preferences next. Pinterest says it stops sending when you mark one of its messages as spam or its emails bounce.

## Check email preferences on the web

1. Sign in to Pinterest in a browser and open the icon at the bottom-left corner.
2. Choose **Settings**, then **Notifications** in the side navigation.
3. Open the notification category you want to check and look for **Email** options. The organization and visible categories can vary by account and version; you do not need to turn on in-app or push notifications to fix an email preference.
4. Turn on the types of email you want and click **Save**. Return to that category to confirm your selection was applied.

## Check senders carefully

Check the full sender address: Pinterest lists `@pinterest.com`, `@info.pinterest.com`, and `@account.pinterest.com`. A display name that says Pinterest is not enough. If you are unsure, open Pinterest by typing its address in your browser or use the app. Do not enter your password through an unexpected email link.

If the address and preferences are correct and emails still do not arrive, contact Pinterest through [its email help page](https://help.pinterest.com/en/article/issues-receiving-emails-from-pinterest).

If you are waiting for Pinterest’s email to retry a declined ad payment, you can also retry it from Billing history: see [how to retry the payment](https://heymark.ai/en/solutions/pinterest-ads-payment-declined/).

## Frequently asked questions

### Why am I not receiving Pinterest emails even though my account works?

Pinterest recommends checking spam, the linked email address, and email preferences. It also says it stops sending if you mark a message as spam or emails bounce.

### Will turning on a preference bring back missing emails?

Pinterest’s help does not promise to resend earlier messages or guarantee future delivery after you change a setting. Contact Pinterest support if the issue continues.

### How can I check whether an email claiming to be from Pinterest is official?

Pinterest lists sender addresses such as @pinterest.com, @info.pinterest.com, and @account.pinterest.com. Check the full address as well as the display name. If the message seems suspicious, open Pinterest directly to check your account.

## See it on your own accounts.

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