# Request Another Review for a Rejected WhatsApp Catalog Item

By HeyMark · Updated November 4, 2026

If an item in your WhatsApp Business catalog is rejected, you can review the relevant policy and request another review if you think the decision was a mistake. [WhatsApp’s help](https://faq.whatsapp.com/780175293074108/) identifies a rejected item with a red exclamation icon. The process applies to that item; it does not require deleting your catalog.

## Check why the item was rejected

Open your catalog and find the item with the red exclamation mark. Tap the item and select **Learn more** to review the **Commerce Policy** and understand the possible issue WhatsApp identified. Compare the policy with the item, its description, and its images before submitting a request.

## Request another review

If you have reviewed the policy and believe the item follows the rules and was rejected by mistake:

1. Open the rejected item.
2. Select **Request another review**.
3. Enter a specific reason for your request.
4. Before submitting, confirm you are viewing the rejected item and your reason describes that item. Select **Continue** to send the request.

Explain what the item is and which part of the policy you considered. Include only information that is true about the item. The help article confirms how to submit a review request; it gives no response time and does not guarantee a different outcome.

**Suggested wording to adapt to your case:**

> Please review [item] again. It is [verifiable description]. I reviewed [applicable Commerce Policy section] and believe the item complies because [specific item fact relevant to that section].

Fill in the placeholders with facts you can verify. This is not an official WhatsApp template and does not guarantee approval.

## If the review option is missing

If the item has disappeared or the catalog will not load without a red rejection icon, check your connection, update the app, then close and reopen it first. WhatsApp treats that problem separately from a rejection. If the icon is present but the review option is missing, consult help from the affected account. See [WhatsApp’s catalog troubleshooting article](https://faq.whatsapp.com/780175293074108/) and the **Commerce Policy** opened from **Learn more**. Do not delete the entire catalog to address one rejected item.

## Frequently asked questions

### What does the red exclamation mark mean?

WhatsApp says the red exclamation icon marks a rejected catalog item.

### Does WhatsApp guarantee approval?

No. The help article explains how to request another review, but does not guarantee approval or give a response time.

## See it on your own accounts.

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