WhatsApp Business account banned: how to request a review

Did you open the WhatsApp Business app and see an account ban notice? Check whether the app lets you request a review, then check its status in the same app. WhatsApp controls the process: these steps help you follow the available flow, but they cannot determine why an account was banned or change the decision.

Confirm the notice is from the WhatsApp Business app

Open the affected app and read the full notice. WhatsApp’s help for the WhatsApp Business app describes a message saying the number cannot use WhatsApp and offering a review request.

If you manage the number through WhatsApp Business Platform, use its support process; the steps on this page are for the WhatsApp Business app.

Request a review in the app

If you think the ban was a mistake and the notice shows Request a review, tap it in WhatsApp Business and submit the request by following the on-screen instructions. WhatsApp’s help does not require specific wording.

If you do not see the option, WhatsApp says the ban is final and cannot be appealed. Do not use a third-party service to remove it: WhatsApp says only WhatsApp can ban or unban a WhatsApp Business account. Read WhatsApp’s official review process.

Check your status in WhatsApp Business

Open the app again to check the request status. WhatsApp says it will send a notification when the review is complete and that you can view the decision in the app.

WhatsApp says most reviews are completed within 24 hours. This is a reference, not a guaranteed deadline. Contacting WhatsApp outside the review process or using someone else’s account will not speed up the review or affect the decision.

Check what you can do next

Check that the app shows the submitted request, its status, or the decision. If the notice has no Request a review option, WhatsApp’s help says there is no appeal for that ban.

If the message says “Your account is restricted right now,” check how to see the remaining time and available features during a WhatsApp restriction.