WhatsApp Business Greeting Message Not Sending

If you enabled a greeting in the WhatsApp Business app and it does not appear, first check whether the chat meets the sending rule and the recipient is included. Then review the message, connection, and Meta Business Agent. These steps are for the Android app, not the WhatsApp Business API.

Check who can receive it

WhatsApp’s Android help says a greeting is sent when someone messages you for the first time or messages again after 14 days of inactivity in your chat. If they messaged you within the last 14 days, they will not receive another greeting for that interaction.

In the app, open Tools and tap Greeting message. Check that Send greeting message is on, then open Recipients. Confirm that the selected option includes that contact. For example, Only send to… limits delivery to selected contacts, while Everyone except… excludes the people you select. Save your changes with Save.

Check the connection and setting

Your device needs an active internet connection to send greetings. If the 14-day rule and recipient settings match, try the steps WhatsApp recommends:

1. In Tools → Greeting message, turn off Send greeting message.
2. Wait a moment, then turn it back on.
3. Update WhatsApp Business to the latest available version.
4. Restart your device if the problem continues.

Consider what Meta Business Agent changes

WhatsApp says greeting messages are automatically disabled when Meta Business Agent is connected. If you find that Agent is enabled, first decide which function you need to keep: disconnecting it to use greetings may affect your use of that agent. To return to native greetings, WhatsApp’s help says you must delete Meta Business Agent. Review which conversations and tasks it handles first. If you want to keep it, retain the agent and review its greeting behavior separately.

Fictional example: a shop has greetings enabled, but a customer messaged three days ago. Even if the customer is included in Everyone, another greeting is not expected because the chat has not been inactive for 14 days. The shop can test the setting in a conversation that meets the condition instead of treating this recent chat as a general failure.

Check the result

Confirm that the greeting is enabled, the text is saved, Recipients includes the test contact, and the device has internet access. Check the result in a conversation that meets the first-message or 14-day condition. See WhatsApp’s Android help for greeting messages for the full procedure.