Meta business portfolio invitation not received: what to check

You invited someone to your Meta business portfolio, or someone invited you to manage a client’s social accounts, and the invitation doesn’t arrive or can’t be accepted. Each side has its own checks. Here is what the sender reviews first (permissions, email and approvals), then what the recipient does to accept with the right account.

Check that you have full control of the portfolio

You need full control of the business portfolio to invite people, according to Meta’s help on adding people. Open Settings for the portfolio in Meta Business Suite and look for People in the left menu. If it’s missing, you may not have full control: ask someone who does to send the invitation.

Access to a Facebook Page doesn’t give you full control of the portfolio. If you only need to give someone access to a Page, see how to give or remove Facebook Page access.

Check the email and blockers before sending it again

If you’re the sender, work through the troubleshooting in that same help article:

• Open Settings > Business info, scroll down and look for a request to confirm your own email address. If one appears, follow the instructions.
• Confirm the email the person uses for their Facebook account. The invitation address must match that account.
• If another person with full control needs to approve your request to add someone, ask them to do it in Settings > Requests.
• Check that neither account is disabled or restricted. If the notice concerns an ad account, see how to request a restriction review.
• If your organization migrated to managed Meta accounts, invitations may only be sent to those accounts. The organization’s administrator can change this in Security in Organization Manager. That migration isn’t available to every organization yet.

With those points checked, prepare the invitation:

1. Go to Settings > People and click Invite people.
2. Enter the email that matches the person’s Facebook account. If they have a managed Meta account with your organization, you can search for and select it. Click Next.
3. Choose their business portfolio permissions and click Next.
4. Choose the assets and their permissions, then click Invite. The person still needs to accept it.

Accept the invitation with the right account

If you’re the recipient, look for the invitation in the mailbox you agreed on with the sender, including spam or junk folders. If it isn’t there, ask the sender to go through the checks above on their side.

You need a Facebook, Instagram or managed Meta account. If your organization created a managed account for you, you may need to use it. According to Meta’s help on accepting an invitation:

1. Open the invitation email and click Log in to accept invitation.
2. Click Log in with Facebook or Log in with Instagram. For a managed account, use Account managed by an organization? Log in.
3. With Facebook or Instagram, enter your first and last name as you want them to appear. With a managed account, confirm your name and email. Click Continue.
4. Review the information about the portfolio and its assets. If you don’t know the business that invited you, click Decline the invitation. If you recognize it, click Continue and review what you’re agreeing to.
5. Click Accept invitation. You’ll land on the Meta Business Suite home page.

If you accepted but don’t see what you expected

If you join several portfolios with different identities, for example one with Facebook and another with Instagram, Meta creates a separate profile for each identity. Switch to the right one with the profile switcher at the top right of the Business Suite home page.

Ask the sender to check which assets and permissions they assigned to you. If a partner, such as an agency, shared that asset with their organization, they can only give you permissions within what the partner granted. To assign you an Instagram account, the sender must be logged into it through Settings > Instagram accounts.

Meta notes that after you join a portfolio, it can take a few days before all features become available to you. If something is still missing when you first log in, it may be part of that window.