TikTok account or form missing in LeadsBridge: check access

If you are setting up a LeadsBridge connection and TikTok shows an Admin error or the selector omits the account or form, first check which user authorized access. LeadsBridge documents that Business Center membership does not make someone an Admin of the ad account. If that is the issue, an authorized person needs to grant the right access; then you can authorize again and check which assets are available.

Confirm the connected account and user

In LeadsBridge, identify the TikTok user used during authorization and the ad account you are trying to select. If that user accesses the account through TikTok Business Center, ask the account administrator to confirm whether the user also has the Admin role on that ad account. Business Center membership alone does not prove that permission.

Ask an authorized person to grant Admin access

An Admin of the customer’s Business Center can review the assignment:

1. In TikTok Business Center, open Assets → Ad Accounts.
2. Select the correct customer ad account and choose Add Member.
3. Choose the user who will use LeadsBridge and grant Admin permission for that account.
4. If you are not a Business Center Admin, ask someone with that role to make the change. Do not share credentials to resolve access.

LeadsBridge also describes an error where the user must request Admin access to the account and ask the relevant administrator to approve it. Follow the request flow TikTok presents for that account; its owner or an account Admin must accept the request.

Authorize again and check the list

After access is granted, return to TikTok Lead Generation authorization in LeadsBridge. Authorize the integration with the right user, then open the Ad Account and form selectors. Check that the customer’s account and the Instant Form you intend to connect appear before continuing to build the Bridge.

If they are still missing, confirm the selected account and authorization status, then contact LeadsBridge support with the account ID and form name. This diagnosis covers a missing account or form, or an Admin error before connecting; it does not explain lead delivery problems after an active connection.

The Admin-error and missing-form questions in LeadsBridge’s TikTok Lead Generation documentation describe these checks. TikTok’s LeadsBridge guide also requires ad account Admin access and a created Instant Form.