Pinterest isn’t publishing your products: how to check catalog errors

Do you have a shop connected to Pinterest and see missing products or items that are not being distributed? In a business account on desktop, review diagnostics by data source, separate a processing issue from a distribution issue, and correct the relevant field or channel. This page covers retail catalogs.

Open your catalog diagnostics

In Pinterest for business, open Manage business → Catalogs and product groups. Select the catalog, click Diagnostics, and choose the data source you want to check. Pinterest describes these steps for desktop.

Pinterest has separate tabs for Ingestion issues and Distribution issues. Each can show a summary, the issue description, what to do, how often it occurs, and the distribution type affected. Use Export details if you need to review the affected products or rows. Follow Pinterest’s catalog diagnostics steps.

Separate processing from distribution

Start with Ingestion issues when the file or data source is not processing correctly. If the file processes but a product is missing or cannot be promoted, check Distribution issues. An approved catalog does not mean every product is eligible for organic distribution or ads.

Note the error code, data source name, and number of affected products. Also check whether you use a hosted feed, a manual upload, or Shopify. The next step depends on the source type.

Fix the field named in the error

• Error 152: the data source does not have the minimum number of lines. Check that it contains a header line and at least one product line, and that Pinterest’s crawler can access your website.
• Error 139: product links do not match the verified domain associated with the account. Compare the domain and URLs for the affected items.
• Error 107: some products are missing descriptions in their metadata. Add descriptions to those rows before processing the source again.
• Code 4057 on Shopify (row-level warning): make sure the products are active and available to the Pinterest sales channel in Shopify.

These steps come from Pinterest’s official data source error table. Do not remove products as a general fix when you can correct the field the error identifies.

Before changing a data source, check its country and type. Pinterest says the selected country determines where Pins are distributed and cannot be changed later. Its help also distinguishes hosted feeds from files you upload manually; follow the right method in Add your data source. For a hosted feed, Pinterest describes ingestion every 24 hours. For manual uploads, it asks you to refresh the source every 30 days to keep organic distribution and before 90 days for ads. Separately, the Diagnostics help page requires retail catalog products to be updated every seven days and says they will not be distributed if they are not updated regularly. Check your source type and diagnostic notices: those rules have different scopes, and none guarantees that a corrected item will be published immediately.

Check the next processing result

After correcting the source, follow the process for its type. For a manual upload, upload the corrected file again. For a hosted feed, check that source’s scheduled ingestion. Then return to Diagnostics and compare the code and number of affected products in each tab.

Compare the processing status and organic or ad eligibility Pinterest shows in separate tabs. If the error remains, follow the diagnostic message or use Pinterest’s contact link.

To associate products with an organic Pin, see How to tag products in a Pinterest Pin.

If someone else needs to fix data sources or product groups, check how to assign Pinterest catalog access in Business Manager and choose a role that permits that task.